Refund Policy

Last updated: April 1, 2026

At Aedume, we want every session to be a great experience. Our refund policy is designed to be fair and transparent for both students and tutors. All refunds are processed to your Aedume wallet.

1. Session Cancellation Refunds

ScenarioRefund
Student cancels >2 hours before sessionFull refund to wallet
Student cancels <2 hours before sessionNo refund
Tutor cancels the sessionFull refund to wallet
Student does not show up (no-show)No refund

2. Wallet Recharges

Wallet recharges are non-refundable. Once funds are added to your Aedume wallet, they can be used for any future session booking on the platform but cannot be withdrawn back to your original payment method.

3. Escrow Protection

Every session payment on Aedume is protected by our escrow system. When you book a session, the payment is held securely in escrow and is only released to the tutor after the session is successfully completed. This ensures:

  • Learners are protected — you only pay for sessions that actually happen.
  • Tutors are guaranteed payment — once a session is completed, funds are released promptly.
  • Disputes are handled fairly — if there is a disagreement, the escrow holds funds until resolution.

4. How to Request a Refund

Refunds for eligible cancellations are processed automatically to your Aedume wallet. If you believe you are entitled to a refund that was not automatically processed:

  1. Navigate to Dashboard > Session History and locate the session in question.
  2. Click “Request Refund” and provide a brief explanation.
  3. Alternatively, email us at meet@aedume.com with your session ID and details.

5. Processing Time

Automatic refunds are credited to your Aedume wallet instantly upon eligible cancellation. Manual refund requests are reviewed and processed within 3–5 business days.

6. Exceptions & Disputes

In exceptional circumstances (e.g., technical failures, platform outages), Aedume may issue refunds at its discretion. If you have a dispute regarding a session or payment, please contact our support team and we will work to resolve it promptly.

7. Contact Us

For refund-related questions or concerns: